Search for Learning and Development Services and Pathways

Course Type
Course Type
9 courses found

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Code: ESC/21/365 An Introduction to Telephone Skills Including Managing Aggression

This online workshop is intended to provide staff with the knowledge and skills to effectively respond to telephone calls from service users where the potential for conflict exists. Such situations may include incidents where service users use abusive or aggressive language, or in extreme cases resort to threats. The focus of the course will be on strategies to manage the call and the effective use of defusing & resolving techniques.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 09:30 - 12:30 Remote Corporate Training Map

Code: ESC/21/36 Legionella Awareness and the Management of Hot & Cold Water Systems (EVENT FULL)

On completion of the course, learners will have an understanding of Legionnaire’s Disease and why it is important to manage their hot and cold water systems.

The course will also provide information on the current legislative requirements to enable compliance.


Course content

  • Legionella – what is it?
  • Legislation
  • Policy
  • Scenarios
  • Monitoring and inspection requirements
  • Risk Assessment Survey
  • Training procedure
  • Water sampling
  • Questions

This course will be held in Sovereign Room, Training Centre, St.Mary's House, Eastbourne

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 09:00 - 13:00 Remote Corporate Training Map

Code: ESC/21/367 Managing Your Time Effectively (EVENT FULL)

This session will be remotely delivered via MS Teams. Please check the joining instructions under Additional Information.

 

Time pressures impact our work and personal lives as we aim to achieve higher levels of performance with less resource (time) to achieve it. The ability to manage time is an essential skill for effective people. Time management is not about cramming more work into your day, it is about doing better work, with less stress and knowing you have achieved what you set out to do. We will address how to manage your time when working from time.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 10:00 - 13:00 Remote Corporate Training Map

Code: ASC/21/518 Modern Slavery: Multi Agency Workshop for SPOCS and 1st Responders (Cancelled)

This course will focus on developing and consolidating your modern slavery knowledge, so you are able to undertake the role and responsibilities of a SPOC and 1st responder.

This MS teams workshop will be split into three 50 minute sections:

  • The local modern slavery picture; lessons and implications for practice
  • Referring to the National Referral Mechanism, links to safeguarding policies and procedures and using the modern slavery toolkit
  • Your roles and responsibilities as a 1st responder organisation under Section 52 of the Modern Slavery Act 2015, next steps and other training needs.

Once your place on this event has been confirmed, you will receive a separate email with a link to the Microsoft Teams or Zoom meeting. Please note this email will be sent from the East Sussex Learning Portal. please make sure you check your Spam/Junk folders for this email.

The link to join the training will be sent one week before the day of the event.

Please read the attached document "Attending Online Training" before joining the course.


This is a remotely delivered course and delegates should therefore ignore any map or venue information.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 09:30 - 13:00 Distance Learning Map

Code: ESC/21/378 OneNote 2016

Please note - this is a "remote" session, and if applying, you should note the additional information in “full details” regarding joining the session.

Is this course for you?

You want to create an electronic Notebook to store and organise notes you create or collect from the web, or from other documents in your filing system 

You may wish to share your Notebook with others so you can collaborate on a project, or easily share information.

This course uses material from the OneNote classroom-based course.

Pre-requisites
This course assumes that delegates are familiar with: basic Windows operations, such as using a mouse and opening and saving files other Microsoft Office programs, in particular Word and Outlook
To take part in this course, delegates will need an internet-connected device with camera and microphone, and an internet connection which can stream video in reasonable quality.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 10:00 - 11:30 Remote Corporate Training Map

Code: ESC/21/458 Sharepoint 2013 (EVENT FULL)


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 10:00 - 12:00 Remote Corporate Training Map

Code: ESC/21/288 Train the Trainer (Cancelled)

This practical and interactive course will benefit anyone who has to deliver a training session with the flexibility of being either in person or online.

The focus of the training will be on trainer self-awareness and delivery of impactful material.

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 10:00 - 15:00 Remote Corporate Training Map

Code: ASC/21/612 Well Led: Management and Leadership Development - Promoting a Positive Workplace Culture: Wellbeing and Resilience (Independent Care Sector Staff only)

Well Led: Management and Leadership Development - Promoting a Positive Workplace Culture: Wellbeing and Resilience.

Once your place on this event has been confirmed, you will receive a separate email with a link to the Microsoft Teams or Zoom meeting. Please note this email will be sent from the East Sussex Learning Portal. please make sure you check your Spam/Junk folders for this email.

The link to join the training will be sent one week before the day of the event.

Please read the attached document "Attending Online Training" before joining the course.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 09:30 - 12:30 Distance Learning Map

Code: ASC/21/1015 Wellbeing and Resilience for the Mental Health Service (Cancelled)

This workshop is aimed at all ESCC staff working in the Mental Health Service.

In response to Covid 19 and the extra stress and strain this has put on Mental Health services, we are offering 12 workshops specifically for you.

The workshops will explore the impact of the past 12 months and give you the opportunity for some space to think and reflect.

We will explore how hard it is to remain positive during this prolonged period of uncertainty and consider how neuroscience can help.

It will also be a time to share with colleagues and learn from each other about tips and tricks for sustaining your wellbeing.

Finally, there will be a chance to consider your own self-care and explore a range of resources available.

Once your place on this event has been confirmed, you will receive a separate email with a link to the Microsoft Teams meeting. Please note this email will be sent from the East Sussex Learning Portal. please make sure you check your Spam/Junk folders for this email.

The link to join the training will be sent one week before the day of the event.

Please read the attached document - Attending Online Training.

Essential Information
Session Session Date Session Time Session Venue Map
1 16 September 2021 13:00 - 16:00 Virtual Classroom Map

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