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To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.

To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information

This course is aimed at all care/support workers in a learning disability setting, particularly those supporting older people (50+) with a learning disability.

Due to Covid-19 restrictions, this session will be delivered via Microsoft Teams.

Once your place on this event has been confirmed, you will receive a separate email with a link to the Microsoft Teams or Zoom meeting. Please note this email will be sent from the East Sussex Learning Portal. please make sure you check your Spam/Junk folders for this email.

The link to join the training will be sent one week before the day of the event.

Essential Information

This training is designed for managers, senior staff and those involved in assessing the competencies of care/support workers in the safe handling of medication in all care environments.

Once your place on this event has been confirmed, you will receive a separate email with a link to the Microsoft Teams or Zoom meeting. Please note this email will be sent from the East Sussex Learning Portal. please make sure you check your Spam/Junk folders for this email.

The link to join the training will be sent one week before the day of the event.

Please read the attached document "Attending Online Training" before joining the course.

Essential Information